Web based file explorer

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Q: What exactly do I get after I've placed my order?
What exactly do I get after I've placed my order?

A: When you purchase a license for our software product, you receive:

1. Download link, allowing you to download the program.

2. FREE LIFETIME upgrades to the updated versions.

3. FREE LIFETIME customer support.

Q: Will this application run on a shared web hosting environment?
Will this application run on a shared web hosting environment?

A: Yes, as long as the system requirements are met. Please make sure that your site is hosted on a Windows based server with support for ASP Scripts.

Q: How secure is your application?
How secure is your application?

A: Everything in our application is managed via single login dialog, All login information is encrypted using a RC4 algorithm, and users can be added to security roles, so that you can allow only a specific users/group (role) to delete/add/create files and folders. You can also integrate WebFileExplorer with SSL (Secure Socket Layer) where users and administrators can feel secure that the information being passed maintains high confidentiality.

Q: Do we get source code? Can we customize this application to suit our needs?
Do we get source code? Can we customize this application to suit our needs?

A: Yes, When you purchase a license, you receive the full Active Server Pages (ASP) source code. If you are proficient with ASP, you will be able to make modifications to the system so that it better fits your needs of those of your clients.
Please note that we have encoded some pages that handle the number of users.

Q: Does it require any components registered on the server?
Does it require any components registered on the server?

A: All of WebFileExplorer core functions work without any components except compressing/uncompressing feature, in order to be able to compress/uncompress files and folders you need to register component provided by our product.

Q: Can I setup a limit space in bytes, so users stoped automatically their accounts?
Can I setup a limit space in bytes, so users stoped automatically their accounts?

A: Yes, you can, WebFileExplorer provides Quota management system which allows defining the quota limits for users and groups.

Q: What browsers does WebFileExplorer support?
What browsers does WebFileExplorer support?

A: WebFileExplorer is cross browsers software that works with all internet browsers.

Q: Are there any arrangements for upgrades, support and annual maintenance charges?
Are there any arrangements for upgrades, support and annual maintenance charges?

A: Updates and support are free. In addition to our free support we have Optional Urgent Support to solve immediate issues.

Q: How do I install WebFileExplorer after I've downloaded it?
How do I install WebFileExplorer after I've downloaded it?

A: To install WebFileExplorer, please follow the steps below:

1. Unzip the file and upload it to your server.

2. Open default.asp in your browser and use the default login name and password as "admin" (case sensitive), you can change it once you have logged in.

3. (Optional) In order to be able to compress/uncompress files you need to double click on RegThedll.bat file that found in "bin" folder to register the Compress.dll.

Q: Exactly what operating system will WebFileExplorer run on?
Exactly what operating system will WebFileExplorer run on?

A: WebFileExplorer will run on Window 2000, Windows 2003 or Windows XP.

Q: Is your software regularly updated?
Is your software regularly updated?

A: Yes. WebFileExplorer is regularly updated. Each update brings the introduction of new or refined functionality and/or performance enhancements. We value input from our users and their recommendations are, whenever possible, incorporated in updates to our software.

Q: You never responded to my message 24 hours ago!
You never responded to my message 24 hours ago!

A: If you are not receiving any response from us, you should check your spam filter or junk mail settings. Please check your recently blocked messages and make sure your spam filter allows email from WebFileExplorer.com. It is also possible that the email address provided was invalid or incorrect, in this case you should re-submit your inquiry.

Q: What is your return policy?
What is your return policy?

A: WebFileExplorer is refundable for 30 days for defects or software bugs only, following at least one opportunity for WebFileExplorer team to correct the defects or software bugs within 2 days. The customer must also agree to cease using the software and destroy all existing copies of the software in their possession.

Refunds are not given for missing features or capabilities for our software products which feature a fully functional online demo. The customer is responsible for determining if the product is suitable by using the demo.

Refunds are not given for inability to meet hardware or software requirements for which the requirements are clearly listed on the product site or for which compatibility testing software is provided.

Q: What is your upgrade policy?
What is your upgrade policy?

A: We provide free lifetime upgrades to the updated versions.

Q: What exactly do you mean by "secure order processing"?
What exactly do you mean by "secure order processing"?

A: This means that when sending us your credit card information via the Internet, your web browser will encrypt it first, and then send it to our processing server in the encrypted form, so that your credit card information cannot be read as it travels over the Internet.

We use the industry standard Secure Sockets Layer (SSL) protocol for secure online commerce transactions.

Q: How can I learn more? Can you send me additional information?
How can I learn more? Can you send me additional information?

A: We will be happy to answer any questions you have or get you additional information. In fact, prior to your acquisition of the software, we will be happy to get your needs clearly identified through a detailed Requirements Analysis. We'll let you know up-front how well our system meets your needs. For more information, please use the following email to contact us: support@webfileexplorer.com

Q: Will WebFileExplorer run on Linux servers?
Will WebFileExplorer run on Linux servers?

A: No, not at the moment. It is a future thought.

Q: What language is the software written in?
What language is the software written in?

A: Active Server Page (ASP).

Q: How easy is the installation process?
How easy is the installation process?

A: It is very simple and is explained in detail in the application's user manual.
Basically all you need to do is to unzip and upload some files to the web server (BY FTP).
All the application can be deployed by FTP

Q: I have a question that isn't answered by this FAQ. Where can I turn for help?
I have a question that isn't answered by this FAQ. Where can I turn for help?

A: Please contact us at support@webfileexplorer.com

Generated using FAQ Generator 2.5, developed by Expinion.net

V3.1 Released, Jan 9, 2008
V3 Released, Apr 25, 2007

"I searched the internet high and low for a piece of software that would do what I needed, and nothing I saw compared to Web File Explorer Pro. I try one other script that cost 3 times what WFE did and it didn't have 1/10 of the functions. There is nothing you can't do with WFE. Installation was very easy. Everything is working perfectly. An excellent package, and very good value! . If you need a function packed software, get Web File Explorer Pro! "

Adam
DownloadsArea.com

"I have recommended their scripts to quite a few of my colleagues and I must add their service is first class. Thanks you for your help. I will keep you informed of how my site develops. I couldn't have done it without you Guys.".

Gary J.

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